Returns Policy - Purity Hub
At Purity Hub, customer satisfaction is our top priority. We stand behind the quality of our products and ensure a smooth and transparent return process.
1. Eligibility for Returns
1.1 Returns are accepted only for unused and uninstalled products in their original packaging, with all accessories, manuals, and labels intact.
1.2 Return request must be raised within 7 days of delivery.
1.3 Products that are used, installed, damaged, or customized are not eligible for return.
1.4 Products sold on clearance, discounts, or offers are non-returnable unless damaged in transit.
2. How to Request a Return
2.1 To initiate a return, please contact us via WhatsApp or call on:
📞 Customer Support: +91-62-62-100-101 📲 WhatsApp Available
2.2 Please share:
Order number, Reason for return, Unboxing video (mandatory if the product is damaged or incorrect)
2.3 Once reviewed and approved, our team will guide you through the return process.
3. Returns Shipping Charges
3.1 If the return is due to wrong item or transit damage, return shipping will be arranged and paid by us.
3.2 For all other reasons, the customer is responsible for return shipping charges.
4. Refund Process
4.1 Refunds will be initiated within 7–10 working days after we receive and inspect the returned product.
4.2 Refunds will be issued via the original mode of payment or as store credit, depending on mutual agreement.
4.3 Any delivery, installation, technician, or transport charges are non-refundable.
5. Non-Returnable Items
5.1 Installed or custom-fitted products
5.2 Filter cartridges once opened
5.3 Water testing kits
5.4 SS Tanks [Insulated & Non-Insulated]
5.5 Products with physical damage not reported within 24 hours of delivery
For a fast response and return coordination, message us on WhatsApp at +91-62-62-100-101.
Visit us at: 🌐 www.purityhub.co.in
